Frequently Asked Questions
Everything you need to know about your Aqueria experience.
How can I track my order status?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.
Do you offer international shipping?
Yes, Aqueria ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.
How do I know if a product is in stock?
Stock availability is updated in real-time on each product page. If an item is out of stock, you can sign up for our 'Back in Stock' alerts to be notified via email.
What should I do if my item arrives damaged?
Please contact our customer support team within 48 hours of delivery with photos of the damaged item and packaging. We will arrange a replacement or refund immediately.